Cancellation Policy

A 6% transaction and payment processing fee may be deducted from the refund for an approved cancellation.

After the initial 24-hour period, we may still be able to cancel your order if it has not yet been processed or dispatched. However, this will depend on the current status of your order and any costs that have already been incurred.

If any additional cancellation, restocking, or processing charges apply, we will let you know before confirming the cancellation.

This includes pieces that are:

• Made-to-Order
• Custom designed
• Personalized
• Engraved
• Resized specifically at your request
• Modified from the original design
• Made using customer-selected specifications or materials

If you wish to cancel one of these orders, please contact us as soon as possible and ideally within 48 hours of placing the order.

Once production has started, materials have been allocated, or work has been carried out specifically for your order, cancellation may no longer be possible.

If cancellation is still possible at that stage, any refund may be reduced to account for reasonable costs already incurred in preparing your piece.

At this point, cancellation becomes more limited.

If we are able to cancel the order, we may need to deduct costs associated with work already completed, materials purchased or allocated, personalization, or other expenses directly related to your order.

We will always explain any applicable deduction before proceeding with the cancellation.

If you no longer wish to keep the item after receiving it, please refer to our Return & Refund Policy to see whether your particular item is eligible for return.

Custom, personalized, engraved, resized, and other specially made pieces may have different return conditions.

Please include:

• Your full name
• Order number
• Email address used for the order
• Reason for cancellation, if you wish to provide one

The sooner you contact us, the more likely we are to be able to stop the order before production or dispatch.

Please note that submitting a cancellation request does not automatically mean that the order has been cancelled. We will confirm the cancellation with you once we have checked the order status.

Depending on the circumstances, applicable transaction fees, production costs, material costs, or other reasonable charges may be deducted where permitted.

Once we have processed your refund, the time it takes to appear in your account will depend on your bank, card provider, or payment service.

If you are unsure whether your order can still be cancelled, please contact us rather than waiting. We'll check the status of your order and let you know what options are available.

Karat & Facet

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This Cancellation Policy may be updated from time to time as our business and services evolve. The latest version published on our website will apply to orders placed after the updated policy takes effect.

Important: Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies you may have under applicable consumer protection laws.