Terms of Service

If you are purchasing on behalf of another person or allowing someone else to use your account, you are responsible for ensuring that they also comply with these Terms.

Our website and products must not be used for unlawful, fraudulent, abusive, or unauthorised purposes.

You must not knowingly introduce viruses, malware, malicious code, or any other technology that could damage, disrupt, or interfere with our website, systems, or other customers' experience.

We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms have been breached or that the website is being misused.

Our website may be updated from time to time as we introduce new products, features, services, or improvements.

Any new features or services introduced through our website will also be subject to these Terms unless we state otherwise.

We always aim to keep our website available and functioning properly, but we cannot guarantee that it will be available at all times or free from interruptions, technical issues, or errors.

However, jewellery is a physical product, and slight differences may occur between the product displayed on your screen and the item you receive. This may include differences in colour, appearance, finish, proportions, or how gemstones appear under different lighting conditions.

Screen settings and device displays can also affect how colours and details appear.

Where a product is handmade, made to order, customised, or crafted using natural gemstones, minor variations may occur. These variations are not necessarily defects and may form part of the character of the individual piece.

We encourage you to contact us before purchasing if you require clarification about a product's specifications, measurements, materials, gemstone characteristics, or suitability.

Some jewellery pieces may be available in limited quantities, while others may be made to order or require additional production time.

We reserve the right to discontinue products, modify designs, or change product specifications where reasonably necessary.

If an item becomes unavailable after you have placed an order, we will contact you and work with you on an appropriate solution, which may include offering an alternative product or providing a refund where applicable.

Prices may change because of factors including material costs, gemstone prices, exchange-rate movements, supplier costs, promotions, or other business considerations.

Where applicable, taxes, duties, customs charges, or other government-imposed fees may depend on the destination country and may be payable by the customer.

We aim to ensure that all pricing information is accurate. If a significant pricing error occurs, we reserve the right to correct it and, where appropriate, contact you before proceeding with your order.

An order confirmation email does not necessarily mean that the order has been finally accepted if we subsequently identify an issue such as:

• A pricing or product-description error
• An inventory or availability issue
• A payment problem
• A suspected fraudulent transaction
• An incorrect or incomplete customer detail
• An issue that prevents us from fulfilling the order

If we need to cancel or modify an order for a legitimate reason, we will make reasonable efforts to contact you and, where you have already paid, arrange an appropriate refund where required.

We reserve the right to decline or cancel orders where reasonably necessary to protect our business, customers, or payment systems.

This includes your:

• Name
• Email address
• Telephone number
• Billing details
• Delivery address
• Payment information
• Any other information required to fulfil your order

Please check your delivery details carefully before completing your purchase.

If incorrect information results in a failed delivery, additional shipping costs, or the return of a parcel, we may need to charge applicable additional costs where permitted by law.

By submitting an order, you confirm that you are authorised to use the selected payment method.

We do not knowingly accept fraudulent or unauthorised transactions. Orders may be subject to payment verification or security checks.

Your payment information may be handled by the relevant payment provider in accordance with its own terms and privacy policy.

For more information about how we handle personal information, please refer to our Privacy Policy.

Delivery timeframes can vary depending on factors such as:

• Product availability
• Whether an item is made to order
• Production requirements
• Delivery destination
• Customs processing
• Carrier delays
• Weather or other events outside our reasonable control

Estimated delivery times are provided as a guide and are not necessarily guaranteed delivery dates.

For further information, please refer to our Shipping Policy.

Customers receiving orders internationally may be responsible for customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.

Our cancellation, return, exchange, and refund procedures are explained in our relevant store policies. Certain products may have different conditions, particularly customised, personalised, engraved, made-to-order, or specially manufactured items.

Nothing in our policies is intended to remove or limit any rights you may have under applicable consumer protection laws.

Before returning an item, please contact us and follow the instructions provided by our customer service team.

For complete details, please refer to our Cancellation Policy and Returns & Refunds Policy.

Because these pieces may be produced specifically for an individual customer, cancellation, return, exchange, or refund conditions may differ from those applicable to standard products.

Before production begins, we may confirm important details such as:

• Ring size
• Metal type
• Gemstone selection
• Engraving
• Personalisation
• Design modifications
• Other custom specifications

Please review these details carefully before confirming your order.

Where we make an error in producing an item that does not match the agreed specifications, please contact us promptly so that we can investigate and work toward an appropriate resolution.

Exposure to chemicals, perfumes, cosmetics, cleaning products, chlorine, excessive heat, impact, moisture, or inappropriate storage may affect the appearance or condition of jewellery and gemstones.

We recommend following any care instructions provided with your purchase.

Karat and Facet cannot be held responsible for damage resulting from misuse, accidental damage, improper care, unauthorised alterations, or normal wear and tear, subject to your rights under applicable consumer law.

However, occasional typographical errors, technical errors, inaccuracies, or omissions may occur. These may relate to product descriptions, prices, availability, promotions, shipping information, or other website content.

If we discover a material error, we may correct the information and, where appropriate, contact customers affected by the error.

We are not required to update every piece of information immediately after a change occurs, although we aim to keep important information current.

Unless otherwise stated, the website and its content—including our brand name, logo, jewellery designs, photographs, product descriptions, graphics, written content, videos, layouts, and other materials—belong to Karat and Facet or are used with appropriate permission.

You must not reproduce, copy, modify, distribute, republish, sell, or commercially exploit our content without our prior written permission.

If you believe that material appearing on our website infringes your intellectual property rights, please contact us so that we can review the matter.

If you choose to submit a review, photograph, testimonial, suggestion, comment, or other content to Karat and Facet, you confirm that you have the right to provide that content and that it does not infringe another person's rights.

By submitting content to us, you grant Karat and Facet permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law and our Privacy Policy.

We may choose not to publish or may remove content that we reasonably consider inappropriate, misleading, offensive, unlawful, fraudulent, or inconsistent with these Terms.

You remain responsible for the content you submit.

We do not control every aspect of these third-party services and cannot guarantee their availability, security, accuracy, or performance.

Our website may also contain links to external websites. These websites are operated independently from Karat and Facet and may have their own terms and privacy policies.

We encourage you to review those policies before using third-party services or providing them with personal information.

• Break any applicable law or regulation
• Commit fraud or engage in deceptive activity
• Impersonate another person or provide deliberately false information
• Attempt to gain unauthorised access to our systems
• Introduce viruses, malware, or harmful code
• Interfere with the operation or security of our website
• Copy or commercially exploit our website content without permission
• Scrape, crawl, harvest, or systematically collect information from our website without authorisation
• Attempt to obtain another person's personal information
• Use our website to harass, threaten, abuse, or harm others
• Circumvent security measures or access restrictions
• Use our website for any purpose that could reasonably damage Karat and Facet, our customers, or our service providers

We may restrict or terminate access where we reasonably believe that prohibited activity has occurred.

We do not guarantee that:

• The website will always be available
• The website will always operate without interruption
• Every feature will remain available
• The website will be completely free from technical errors
• Information transmitted through the internet will always be completely secure

Where permitted by applicable law, Karat and Facet is not responsible for losses caused solely by circumstances outside our reasonable control, including certain technical failures, internet outages, third-party service interruptions, natural events, or other events beyond our reasonable control.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or other protection that cannot lawfully be excluded or limited.

However, this section does not exclude or limit liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection laws.

Where a limitation of liability is legally permitted, our liability will be limited to the extent allowed by applicable law.

This section does not apply to the extent that the relevant loss was caused by Karat and Facet or where the law does not permit such an obligation to be imposed on you.

If your account or access is terminated, provisions that are intended to continue after termination—including provisions relating to intellectual property, outstanding obligations, liability, and applicable law—will continue to apply where appropriate.

If it cannot be made enforceable, the affected provision will be treated as removed without affecting the validity of the remaining Terms.

We may still enforce our rights at a later time where appropriate.

If there is a conflict between these Terms and a specific policy relating to a particular transaction—for example, our Returns Policy—the more specific policy may apply to that particular matter, subject to applicable law.

Nothing in these Terms is intended to prevent you from exercising any mandatory rights available to you under the laws of your country, state, or territory.

When we make changes, we will update the “Last Updated” date shown at the top of this page.

We encourage you to review these Terms from time to time.

If you continue to use our website after updated Terms are published, this will generally indicate your acceptance of the updated Terms, to the extent permitted by applicable law.

If you have a question about these Terms, an order, a product, or anything else relating to your experience with Karat and Facet, please contact our team.

Karat and Facet
Email:

We will do our best to respond to your enquiry and help resolve any concerns as fairly and p