Privacy Policy

This may include:

• Your full name
• Billing and delivery address
• Email address
• Telephone or mobile number
• Order and purchase details
• Information you provide when contacting our customer service team
• Any other information you voluntarily provide to us

When you browse our website, certain technical information may also be collected automatically. This can include your IP address, browser type, device information, operating system, pages visited, and other information about how you interact with our website.

We use this information to operate our website, process orders, improve your shopping experience, and maintain the security and functionality of our online store.

Depending on how you interact with Karat and Facet, we may use your information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Process payments and refunds
• Communicate with you about your purchases
• Respond to enquiries, requests, or customer service matters
• Provide order updates and important service communications
• Improve our website, products, and customer experience
• Detect, prevent, or investigate fraudulent or unauthorized activity
• Comply with legal and regulatory requirements
• Send promotional communications where you have provided the appropriate consent

We do not use your personal information for purposes that are unrelated to your interaction with us unless permitted or required by law, or where you have otherwise given us permission.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us directly.

Please note that even if you unsubscribe from promotional communications, we may still contact you when necessary to fulfil an order, provide an important service update, or communicate with you about an enquiry you have made.

For example, when you voluntarily provide your details to place an order, we may use those details to process and deliver your purchase.

Where we request information for an additional purpose, such as receiving promotional emails, you will have the opportunity to provide or decline your consent as appropriate.

Withdrawing Your Consent

If you have previously provided consent and later change your mind, you may contact us and request that we stop using your information for the purpose for which consent was provided, subject to any legal or operational requirements that may apply.

You can contact us at:

Email:
Business: Karat and Facet

We may share information with trusted service providers when it is reasonably necessary for us to operate our business and provide our services to you.

For example, information may be shared with providers involved in:

• Payment processing
• Order fulfilment
• Shipping and delivery
• Website hosting and technology services
• Website analytics and performance
• Customer support
• Fraud prevention and security
• Marketing services, where applicable

These providers are expected to handle information appropriately and only use it for the purposes for which it has been provided or as otherwise permitted by law.

We may also disclose personal information where we are required to do so by law, court order, regulatory authority, or other lawful process, or where disclosure is reasonably necessary to protect our rights, customers, property, or the security of our business.

When you make a purchase, your payment information may be transmitted directly to the relevant payment provider for authorization and processing. Karat and Facet does not intend to retain complete payment card details on its own systems unless otherwise stated.

Payment providers may have their own privacy policies and security practices. We encourage you to review the privacy information provided by your chosen payment provider so that you understand how your payment information is handled.

We take reasonable steps to ensure that payment-related information is handled through appropriate and secure systems.

These third parties may process certain information on our behalf, depending on the service they provide.

Some third-party providers may operate outside your country or may store information in another jurisdiction. As a result, your information may be subject to the laws applicable in those jurisdictions.

Our website may also contain links to websites, applications, or services operated by other organizations. If you choose to visit a third-party website, that website will have its own privacy practices and terms.

Karat and Facet is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

Cookies may help us:

• Keep items in your shopping cart
• Maintain your session while browsing
• Remember certain preferences
• Understand how visitors use our website
• Improve website performance and functionality
• Support security and fraud prevention
• Measure the effectiveness of our website and marketing activities, where applicable

Cookies generally do not directly identify you by name. However, certain information collected through cookies may be associated with other information we hold about you.

You can adjust your browser settings to control or block cookies. Please be aware that disabling certain cookies may affect how some parts of our website function.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

If we become aware of a privacy or data security incident that requires notification under applicable law, we will take the appropriate steps required by that law.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it where appropriate.

These may include the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a concern or make a privacy complaint

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before completing certain requests in order to protect your personal information from unauthorized access.

We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements.

By using our website and services, you acknowledge that information may be processed in jurisdictions other than your own where this is necessary for us to operate our business or provide our services.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically so that you remain aware of how Karat and Facet handles personal information.

Where required by law, we will provide additional notice of significant changes.

Karat and Facet
Email:

We will review privacy enquiries and respond within a reasonable period, subject to applicable legal requirements.