Shipping Policy

The expected processing time for your particular piece will be shown on the product page. If your Jewelry is Made-to-Order, we need a little extra time to create and carefully inspect your piece before it is sent to you.

Please remember that the time required to make your Jewelry is separate from the delivery time.

At this time, we are unable to deliver to P.O. Boxes.

Please double-check your address before completing your order. If an incorrect or incomplete address is provided, it may cause delays or additional delivery costs.

Where available, Jewelry orders are sent using an insured shipping service at no additional cost to you.

Depending on your location and the available service, your order may be shipped through providers such as FedEx, Indian Post, DHL, or another trusted delivery partner.

Where available, you may also request signature-on-delivery for added security.

You can use the tracking number to follow your parcel's journey.

Please note that it can take a little while for tracking information to appear after your parcel has been collected by the courier.

Any delivery timeframe shown on our website is an estimated timeframe rather than a guaranteed delivery date.

We always do our best to get your Jewelry to you as quickly as possible, but occasionally delays can happen that are outside our control.

This means your Jewelry is created especially for you after your order is placed. Depending on the piece, production can take approximately 2–4 weeks before it is ready to be shipped.

We believe Jewelry deserves time and attention, so every piece goes through our quality checks before it leaves us.

Your product page will always provide the most relevant estimated dispatch information for your order.

These charges, if applicable, are the responsibility of the customer unless we specifically state otherwise at checkout.

Unfortunately, we cannot control customs charges or how long your country's customs authorities take to process a shipment.

Customs clearance times are different for every country, so please allow some additional time for your parcel to be released.

While we will always do our best to assist, customs processing is outside our control.

If delivery cannot be completed, your parcel may be taken to a nearby collection point or returned to us.

If your parcel is taken to a collection point, please make sure you collect it within the timeframe provided by the courier.

If an order is returned to us because it wasn't collected or because an incorrect address was provided, we may need to charge an additional shipping fee before sending it again.

This can include severe weather, natural disasters, courier delays, customs processing, public holidays, transport disruptions, government restrictions, or incorrect delivery information.

While we cannot control these situations, we will always do our best to help you track your order and resolve any delivery issues.

You may also wish to check with neighbors, building reception, or your local delivery depot.

If you still cannot locate your parcel, please contact us as soon as possible. We will do our best to assist and, where appropriate, work with the courier to investigate what happened.

Ideally, start recording before opening the package and continue until you have checked the Jewelry and its contents.

We hope you'll never need it, but an unboxing video can be extremely helpful if there is an issue with your order, such as:

• A missing item
• Damage during transit
• An incorrect item
• Damaged or tampered packaging

Please also keep your original packaging until you have checked that everything has arrived safely.

If your order arrives damaged, appears to have been tampered with, or you have received the wrong item, please contact us as soon as possible.

When contacting us, please include your order number and clear photos or videos of the parcel, packaging, and jewelry. Depending on the situation, we may ask for additional information to properly investigate and assist you.

We're here to help.

Karat & Facet

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We may occasionally update this Shipping Policy to reflect changes to our services or shipping arrangements. The latest version will always be available on this page